noscript

Business Builders Blog

Managing Emotional or Challenging Clients

Often while doing an initial check-in with clients as our meetings begin, I hear tales of challenging projects.  Almost always they involve an emotional or indecisive homeowner, or a demanding client. It usually comes down to the contractor wishing the client would just trust them, let them do their job, and for heaven’s sake, just pick out what tile you want – otherwise this kitchen will never get finished!

While talking with my friend Ed Earl (affectionately known as the Zen Builder) about his approach to managing clients, I instantly thought – “gosh, my clients and followers could get huge value from hearing Ed’s approach to managing client relationships.” 

That day he shared with me his approach to circumventing those challenges. That conversation is what inspired me to interview Ed for this blog post. 

In the video Ed shares with us his strategies for understanding and managing the client relationship.  He provides some powerful insights that will help you AND your client have a better experience in the construction process. At the end of the video, Ed also shares a resource that will definitely help you create a better “win-win” on your next project!

It’s my sincere hope that this content helps you to grow, thrive and prosper in your business and in your life!

Warmest,

Vicki

p.s.  If you’d like a copy of Ed’s helpful resource for helping you manage those challenging clients, get your copy of his article here.

p.p.s. I’m committed to helping contractors to grow, thrive and prosper, so if you found this content to be useful, would you please share it with a friend or associate you think could value from it too?  Thank you.

Vicki Suiter helps people see their businesses differently, then gives them the tools to do things differently.  Since beginning her business in 1990, Vicki has helped hundreds of contractors achieve the kind of success they never dreamed possible. Today, in addition to consulting, Vicki is an in-demand speaker at industry conferences nationally and internationally. Vicki’s articles and opinions have been widely shared in print and across the web. She is also the author of the book “The Profit Bleed” How managing margin can save your contracting business.

2 Simple ways to get staff to take more ownership

One of the key complaints I hear from managers and leaders is that their staff don’t take ownership. This challenge seems to be universal as evidence in a survey I did recently where 72% of respondents said they struggled with this very issue. 

In this week’s blog, my guest Sonja Stetzler shared with me two simple things managers and leaders can do to get their teams to take more ownership.  At the end of the blog, she even provides a simple “cheat sheet”  you can use.

Hope you find this 20-minute video helpful in supporting you on your leadership journey.

 

Warmest,

Vicki

p.s.  Get the tool Sonja shared about in this video blog – it’s a great little tool for helping you to get your team to take more ownership!

p.p.s. If you found this content to be useful, please share it with a friend?

Vicki Suiter helps people see their businesses differently, then gives them the tools to do things differently.  Since beginning her business in 1990, Vicki has helped hundreds of contractors achieve the kind of success they never dreamed possible. Today, in addition to consulting, Vicki is an in-demand speaker at industry conferences nationally and internationally. Vicki’s articles and opinions have been widely shared in print and across the web. She is also the author of the book “The Profit Bleed” How managing margin can save your contracting business.

What Stops You?

This week I caught myself in the mental loop of “ya-buts”.  You know, the little voice in our head that paralyzes us from taking action.  That voice that runs through the litany of things that make us second guess, not trust ourselves, and then . . . hesitate. 

And stop.

In today’s video, I share with you the question I asked myself that helped me get back into action.

Maybe it will help you too the next time you feel stuck in inaction.

Warmest,

Vicki

p.s.  Do you have some question(s) you ask yourself to get unstuck? Please share in the comments below, or, reach out to me on LinkedIn or Facebook and tell me.  

p.p.s. If you found this content to be useful, please share it with a friend?

Vicki Suiter helps people see their businesses differently, then gives them the tools to do things differently.  Since beginning her business in 1990, Vicki has helped hundreds of contractors achieve the kind of success they never dreamed possible. Today, in addition to consulting, Vicki is an in-demand speaker at industry conferences nationally and internationally. Vicki’s articles and opinions have been widely shared in print and across the web. She is also the author of the book “The Profit Bleed” How managing margin can save your contracting business.

The real reason employees lack ownership…

Some of the most common complaints I hear from business owners and managers is, “It’s tough to find good people to work for me!” and, “people just don’t take ownership of their job!”

You may think the problem is all because of a labor shortage, or that people lack motivation or a good work ethic, but it may be something else.

This is what I talk about in today’s video blog. Enjoy!

Do you have a practice that helps you hold your team accountable? Share it in the comments below or reach out to me on LinkedIn or Facebook and tell me.  

Make it a great day!

Warmest,

Vicki

p.s.  Get your free resource “6 Steps to Writing Great Position Agreements” and start building a team that takes more ownership.

p.p.s. If you found this blog useful, please share it? Thanks!

Vicki Suiter helps people see their businesses differently, then gives them the tools to do things differently.  Since beginning her business in 1990, Vicki has helped hundreds of contractors achieve the kind of success they never dreamed possible. Today, in addition to consulting, Vicki is an in-demand speaker at industry conferences nationally and internationally. Vicki’s articles and opinions have been widely shared in print and across the web. She is also the author of the book “The Profit Bleed” How managing margin can save your contracting business.

I stopped doing this, and it made me less effective…

For the past few months, the topic of social media has been nagging at me. It’s something I know I need to pay more attention to. Not just because it’s a “should” but because I know that if I’m going to accomplish my goals, I’ve got to get better at what I’m doing in that arena.

Each week I move the “gotta address” list of social media issues from one place to another on my desk, promising myself that I’ll get back to it.  Daily I think to myself “I’ve got to sit down with that list and make a plan.”

That nagging feeling and angst of uncertainty occupies a lot of space in my brain, and always has me wondering “am I going to completely blow it if I don’t do something with this stuff soon?”

Today while meeting with my VA (virtual assistant) Dortha who handles my social media, it suddenly became clear to me what the real problem is. 

About three months ago I stopped meeting with her on our every other week schedule.  We used to meet every two weeks, and when we did, we had an agenda and a list of projects we were working to move forward. 

Without the meetings, those projects didn’t go away. And while we were communicating via email, there was always these pieces that just didn’t get addressed.  Those pieces I kept in my head and kept carrying around on that piece of paper.

Today as we were talking, this sense of clarity and certainty about what we need to do next became completely evident.  My angst and worry subsided, and I felt like we were back on the same page.  

It was clear that our stopping our meetings made me, and her, less effective in what we are doing.  And it caused me to let that “list” to occupy much too much of my mental time and energy.

As we ended our meeting we set our next meeting for two weeks.  I knew that this was the key to my being more effective in this area of my business, and was reminded that when I have a consistent set of practices for managing results with my team, communication flows better, I have more peace of mind, and we get more stuff done!

Recently my friend Josh Patrick invited me to be a guest on his podcast, and on it, I talk more about how to create a consistent set of practices around managing for results, or as the title of the interview says, “Top Down Management.” 

It’s a quick listen, so go check it out.

Do you have a set of practices for managing effectively with your team? Please share your top two most important practices for managing for results with your team. Or, reach out to me on LinkedIn or Facebook and tell me.  

Make it a great day!

Warmest,

Vicki

Vicki Suiter helps people see their businesses differently, then gives them the tools to do things differently.  Since beginning her business in 1990, Vicki has helped hundreds of contractors achieve the kind of success they never dreamed possible. Today, in addition to consulting, Vicki is an in-demand speaker at industry conferences nationally and internationally. Vicki’s articles and opinions have been widely shared in print and across the web. She is also the author of the book “The Profit Bleed” How managing margin can save your contracting business.

Get your FREE Business Health Assessment to find out where your business is bleeding profits! Get It Now

Get your "Inspiration to Greatness" with Vicki's Quote Action!