All contractors hold this truth to be self-evident… That all clients are not created equal.
Often during my initial check-in with new clients, I find myself listening to frustrating tales of woe, about their challenging or difficult clients.
90% of the time those stories involve an emotionally indecisive homeowner or an impossible-to-please demanding client with unrealistic expectations.
It usually comes down to the contractor secretly wishing the client would just trust them and let them do their job! After all, they hire you for your expertise, right?
Have you ever found yourself wanting to shout out loud – “JUST MAKE A DECISION and pick the tile you want – otherwise this kitchen project will never get finished!”
If so, you are in good company, because it happens to the best of them!
While talking with my friend Ed Earl (affectionately known as the Zen Builder) about his unique approach to managing clients, I instantly thought – “gosh, my clients and followers would gain HUGE value from hearing Ed share his time-tested insights for optimizing the client experience.”
Today’s video is rich with actionable advice as Ed shares his proven strategies for understanding and expertly managing the client relationship.
You’ll discover some powerful insights that will help you AND your client have a better, more satisfying experience throughout the construction process.
As a bonus, at the end of the video, Ed shares a little-known resource that will definitely help you create a better “win-win” on your next project!
You can get your copy of it here