how doing this one thing will make for a smoother job process

The project started great, and the results were beautiful, but the middle felt like a slog!

Sound familiar?

You become so focused on getting the work done right, and delivering a result you can be proud of, but then the customer interface is not always smooth. Adding this one small detail can make the entire experience for both you and the customer significantly better, and allow for a smoother job process.

In today’s video discover how doing this one thing can get clients to be more cooperative and make decisions faster and help you and them have a more collaborative relationship.

If you missed my last video titled “the first step to solving that problem,” you may want to check it out.


  1. Carolyn Prendergast

    Love your videos! Great reminders of things we do we just need to tweek how we are doing them. We started using BuilderTrend about 3 years ago and it made a huge difference with projects from beginning to end, but if you have a client who won’t use BuilderTrend you have to rely on the old methods. It also requires training Project Managers to follow these ideas also. Keep the great videos coming – even us old guys (43 years in the remodeling business) still learn new things every day!

    • Vicki Suiter

      So glad to hear the videos are valuable to you Carolyn! It’s fun to hear that you are still looking for ways to improve after all these years in the business, I think that is the key to our success as business owners!