Managing Emotional or Challenging Clients

Often while doing an initial check-in with clients as our meetings begin, I hear tales of challenging projects.  Almost always they involve an emotional or indecisive homeowner, or a demanding client. It usually comes down to the contractor wishing the client would just trust them, let them do their job, and for heaven’s sake, just pick out what tile you want – otherwise this kitchen will never get finished!

While talking with my friend Ed Earl (affectionately known as the Zen Builder) about his approach to managing clients, I instantly thought – “gosh, my clients and followers could get huge value from hearing Ed’s approach to managing client relationships.” 

That day he shared with me his approach to circumventing those challenges. That conversation is what inspired me to interview Ed for this blog post. 

In the video Ed shares with us his strategies for understanding and managing the client relationship.  He provides some powerful insights that will help you AND your client have a better experience in the construction process. At the end of the video, Ed also shares a resource that will definitely help you create a better “win-win” on your next project!

It’s my sincere hope that this content helps you to grow, thrive and prosper in your business and in your life!



p.s.  If you’d like a copy of Ed’s helpful resource for helping you manage those challenging clients, get your copy of his article here.

p.p.s. I’m committed to helping contractors to grow, thrive and prosper, so if you found this content to be useful, would you please share it with a friend or associate you think could value from it too?  Thank you.

Vicki Suiter helps people see their businesses differently, then gives them the tools to do things differently.  Since beginning her business in 1990, Vicki has helped hundreds of contractors achieve the kind of success they never dreamed possible. Today, in addition to consulting, Vicki is an in-demand speaker at industry conferences nationally and internationally. Vicki’s articles and opinions have been widely shared in print and across the web. She is also the author of the book “The Profit Bleed” How managing margin can save your contracting business.

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