Business Builders Blog

Employee Training That Works!

Do you yearn for a time when your team will produce more consistent results?

And do you ever get tired of the revenue rollercoaster that comes from inconsistent results?

One way to achieve consistency is by putting systems and processes in place with your team.  I talked about this in my last post Creating a Culture Where Great People Want to Work.

The other important way is what we’re going to talk about today – training people to develop their skills and advance in the ranks so both they and the company are more successful.

But if you’ve never created a training program before, it can be hard to know where to begin.

In a time like we are in now, where there is a limited talent pool out there, the burden is on us as managers and leaders to develop our teams and make them great. Not only that but investing in training your people can actually add dollars to your bottom line because they’re better equipped to do their job efficiently with fewer mistakes.

Today in my interview with Todd Liles of Service Excellence Training and host of The Service Contractor podcast, he explains how to create a training plan so you can feel confident developing your team.

Todd and I will talk about:

  • The 3 keys to a successful training program
  • How to structure training
  • What to cover so that you can teach your team your way to get the job done right.

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2 Simple ways to get staff to take more ownership

One of the key complaints I hear from managers and leaders is that their staff don’t take ownership. This challenge seems to be universal as evidence in a survey I did recently where 72% of respondents said they struggled with this very issue. 

In this week’s blog, my guest Sonja Stetzler shared with me two simple things managers and leaders can do to get their teams to take more ownership.  At the end of the blog, she even provides a simple “cheat sheet”  you can use.

Hope you find this 20-minute video helpful in supporting you on your leadership journey.

 

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Grow Your Team, Grow Your Business

Do you wish your staff took more responsibility in their job?

For a number of years, I’ve worked with business owners and managers struggling with teams not taking ownership and responsibility. Many of them are left dreaming about it rather than believing it to be possible, and many think it’s the key issue holding back their business growth.

In my early days as a manager and business owner, I struggled with these same challenges. And I saw that if I didn’t do something different, my business would never grow.  That wasn’t going to work for me – so I started researching what might be behind this phenomenon.

That research set me on a course of deep learning from some of the great thought leaders on the topic of management and leadership.

In the years since, I’ve been developing and implementing systems that have not only helped me, but helped hundreds of other business owners and managers as well. The results? People started taking ownership of their jobs. And that wishful dream became a reality.

Now, I’m going to share that system with you.

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3 Ways To Make Sure Your Employees Hate You (or not)

Every once in a while I meet a kindred spirit in the consulting world, Someone who inspires me, and who speaks to the things I’m passionate about.  Josh Patrick is one of those people.  As a business coach and consultant he has a strait forward style that is intriguing and engaging.  Josh is a great writer, who has a wonderful ability to make direct point, while making you laugh at the same time.  I asked him if he’d be willing to write a post for my blog and he graciously accepted.

Managing others is one of the biggest challenges I see leaders face.  In Josh’s article, he shares some great advice on how to shift how you interact with staff and ultimately, alter your experience.  Hope you enjoy.

Warmest, Vicki

There have been thousands of pages written about how to motivate your people.  They range from doing contests to just saying thank-you.  Although these are great things to read about my true belief is that you don’t really ever motivate anyone.  Motivation comes from inside: we motivate ourselves. (more…)

Responsibility

So often we do things that we think we “have to” do. Truth is, we are in control of our own destiny.  We have the ability to change how things are.  The first step is to accept the fact that we are responsible for what we have created.  Responsibility, by definition, means “ability to respond.”

Is there something you want to change?

Make it an extraordinary day!

Vicki

Author of forthcoming book “The Simple Truths of Business” Your key to amazing business success!

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