Business Builders Blog

Navigating Difficult Conversations

Not sure how to get the client to sign that change order? Having a tough time getting that employee to work faster? This week I’m sharing an interview I did with Dominic Rubino about how to make having those conversations easier using a simple 4 step formula.

The formula:

Following this formula will give you more comfort in implementing change, AND, it will give you resources for overcoming resistance to the changes you are implementing.

Dominic and I role-play a few great examples of how to navigate a conversation that could otherwise be riddled with conflict.  One with a client about a change order, the other with an employee. As it played out both parties were feeling good about the results.

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3 Ways To Make Sure Your Employees Hate You (or not)

Every once in a while I meet a kindred spirit in the consulting world, Someone who inspires me, and who speaks to the things I’m passionate about.  Josh Patrick is one of those people.  As a business coach and consultant he has a strait forward style that is intriguing and engaging.  Josh is a great writer, who has a wonderful ability to make direct point, while making you laugh at the same time.  I asked him if he’d be willing to write a post for my blog and he graciously accepted.

Managing others is one of the biggest challenges I see leaders face.  In Josh’s article, he shares some great advice on how to shift how you interact with staff and ultimately, alter your experience.  Hope you enjoy.

Warmest, Vicki

There have been thousands of pages written about how to motivate your people.  They range from doing contests to just saying thank-you.  Although these are great things to read about my true belief is that you don’t really ever motivate anyone.  Motivation comes from inside: we motivate ourselves. (more…)

What do you expect?

A couple of months ago, I asked a contractor I’d known for quite a while to do some plumbing at my house. I told him about the issues we were having and gave him a list of things we’d like to have improved.  We agreed to work on a time-and-materials basis. We’d buy the stuff – he’d put it in. Since we knew each other, we didn’t make any formal contract. Instead, we made a verbal agreement, and gave him the go-ahead to get started.

What started out in a good direction quickly went south. (more…)

Avoiding Conflict is a No-Win Decision (Part 3 of 5)

In our last two posts, we found Joe, the owner, and Fred, a manager, at odds over Joe’s need to implement processes and Fred’s unwillingness to support that decision. We discovered that while Joe made the right decision to install processes and systems to increase efficiency, he went about it in the wrong way.

The solution to effective change is communication!

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