Business Builders Blog

Employee Training That Works!

Do you yearn for a time when your team will produce more consistent results?

And do you ever get tired of the revenue rollercoaster that comes from inconsistent results?

One way to achieve consistency is by putting systems and processes in place with your team.  I talked about this in my last post Creating a Culture Where Great People Want to Work.

The other important way is what we’re going to talk about today – training people to develop their skills and advance in the ranks so both they and the company are more successful.

But if you’ve never created a training program before, it can be hard to know where to begin.

In a time like we are in now, where there is a limited talent pool out there, the burden is on us as managers and leaders to develop our teams and make them great. Not only that but investing in training your people can actually add dollars to your bottom line because they’re better equipped to do their job efficiently with fewer mistakes.

Today in my interview with Todd Liles of Service Excellence Training and host of The Service Contractor podcast, he explains how to create a training plan so you can feel confident developing your team.

Todd and I will talk about:

  • The 3 keys to a successful training program
  • How to structure training
  • What to cover so that you can teach your team your way to get the job done right.

Read More

2 Simple ways to get staff to take more ownership

One of the key complaints I hear from managers and leaders is that their staff don’t take ownership. This challenge seems to be universal as evidence in a survey I did recently where 72% of respondents said they struggled with this very issue. 

In this week’s blog, my guest Sonja Stetzler shared with me two simple things managers and leaders can do to get their teams to take more ownership.  At the end of the blog, she even provides a simple “cheat sheet”  you can use.

Hope you find this 20-minute video helpful in supporting you on your leadership journey.

 

Read More

Grow Your Team, Grow Your Business

Do you wish your staff took more responsibility in their job?

For a number of years, I’ve worked with business owners and managers struggling with teams not taking ownership and responsibility. Many of them are left dreaming about it rather than believing it to be possible, and many think it’s the key issue holding back their business growth.

In my early days as a manager and business owner, I struggled with these same challenges. And I saw that if I didn’t do something different, my business would never grow.  That wasn’t going to work for me – so I started researching what might be behind this phenomenon.

That research set me on a course of deep learning from some of the great thought leaders on the topic of management and leadership.

In the years since, I’ve been developing and implementing systems that have not only helped me, but helped hundreds of other business owners and managers as well. The results? People started taking ownership of their jobs. And that wishful dream became a reality.

Now, I’m going to share that system with you.

(more…)

Need to Know Lessons About Motivation

Back in the early years of my business I was struggling.

Not from a lack of direction, workload or help either. It was all there in abundance. I had a clear idea of what I wanted to achieve. And I had clear goals for my team as well.

But, no matter what I did, these goals were frustratingly not being met by my team.

And according to a recent survey I did, 77% of the respondents are feeling exactly how I did. They’re struggling with the same obstacle. Their teams not taking ownership in their jobs.

They’re trapped feeling like they need to micromanage their staff to get anything done.

This feeling had caused me a great deal of stress over the years, even before I’d started out in my own business. Despite several leadership courses and books I’d digested on the topic.

It was when I was faced with unhappy clients that were about to leave, that I knew I had to do something different. I needed to learn how to motivate my team.

That started me looking to the great thought leaders on the topic of management and leadership. The first few were Michael Gerber and his book The E-Myth, and Dan Pink’s talk on Motivation.

In this post I’m going to share the two key lessons I learned that have been the cornerstone of my own transformation as a manager and leader.

1. Successful Leaders Don’t Micromanage

This was the first realization that transformed how I motivated my team.

In Michael Gerber’s book, which I read several times as I stood face-to-face with the prospect of losing my business, he made a clear distinction that revolutionized how I led my team.

I could no longer be a micromanager for the results my staff were meant to be achieving.

I needed to delegate the business’ workload and know – with confidence – that the work was going to be done. Correctly. Without me having to step in and fix it every single time.

Otherwise there’d be no point in me delegating. And there would be no weight taken off my shoulders. I’d still be working a job, instead of running a business.

(more…)

Just Get it Done vs. Managing Results

images
One of the biggest factors that keep a small business from growing is the inability to train, delegate and let people make mistakes.  I know this not only because I’ve watched it happen to my clients for the past 25 years, but because I’ve also done it myself.

You’re really good at what you do – right?  You’ve been doing it for years, and have a lot of experience and expertise – right?  AND, when you want to make sure things are “done right”, it is often easier to just do it yourself.  After all, you’re faster and better at it than the people who work for you.  You might even contend that they don’t care about your business as much as you do, so it’s risky to give them the important things to handle.  It’s easier to hold onto the important stuff – right? Not really. (more…)

Get your FREE Business Health Assessment to find out where your business is bleeding profits! Get It Now