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Business Builders Blog

Employee Training That Works!

Do you yearn for a time when your team will produce more consistent results?

And do you ever get tired of the revenue rollercoaster that comes from inconsistent results?

One way to achieve consistency is by putting systems and processes in place with your team.  I talked about this in my last post Creating a Culture Where Great People Want to Work.

The other important way is what we’re going to talk about today – training people to develop their skills and advance in the ranks so both they and the company are more successful.

But if you’ve never created a training program before, it can be hard to know where to begin.

In a time like we are in now, where there is a limited talent pool out there, the burden is on us as managers and leaders to develop our teams and make them great. Not only that but investing in training your people can actually add dollars to your bottom line because they’re better equipped to do their job efficiently with fewer mistakes.

Today in my interview with Todd Liles of Service Excellence Training and host of The Service Contractor podcast, he explains how to create a training plan so you can feel confident developing your team.

Todd and I will talk about:

  • The 3 keys to a successful training program
  • How to structure training
  • What to cover so that you can teach your team your way to get the job done right.

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Creating a Culture Where Great People Want to Work

When we think about work culture, some people think of mission statements and vision. Other people think it means touchy-feely stuff. Still others think it’s about rounds of beers. But I believe it’s about the environment you create that sets up a structure for consistent, excellent results, and creating an environment where great people want to work.

Many people in the building and remodeling industry started their businesses as one-man operations, or just a few people. They didn’t start out wanting to manage a team or even learn how to be a great leader.  They just wanted to do good work, make great money, and have control over their own destiny. Then as they grew, they added people, and now find they spend a lot of their time managing, and not as much time doing what they love, and often, not making the money they want.

Truth is, managing people can be hard work. Yet building great teams is so important to the success of your business, it’s critical we talk about how you can do it well by shifting some of your management practices.

In today’s video I talk with Kyle Hunt, host of the Remodelers on the Rise , about how you can transform your company culture and build the kind of business great people want to work for with just a few changes.

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What Attracts A-Players?

When I first started my business, I’ll be honest: I was a horrible manager. I look back and cringe at how I begged and threatened people to get them to do what I wanted.

What I gave employees was a task list. I thought of each of them as a helper.

Then I started reading Stephen Covey’s books and I realized leadership is not about using people like tools. It’s about helping people reach their greatest potential.

This might sound fluffy, but it’s actually not.

In fact, what all of us want as leaders is to make more money, have more time in our day, and get back to loving what we do. Your most direct path to that is putting good team management practices in place.

I shifted my thinking to seeing employees as partners who could be accountable to specific results. My job as a leader was to tap into my team’s potential and set them up to win.

Today’s video is a discussion with Spencer Powell, host of the Builder Funnel Radio podcast.

I’ll explain how to shift from thinking of employees as helpers to seeing them as partners, what structures and systems you need to put in place for everyone to succeed, and how to motivate people to care about the job they do.

These practices not only free up your time and bring in more revenue, they also will have people knocking down your door to work for you.

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2 Simple ways to get staff to take more ownership

One of the key complaints I hear from managers and leaders is that their staff don’t take ownership. This challenge seems to be universal as evidence in a survey I did recently where 72% of respondents said they struggled with this very issue. 

In this week’s blog, my guest Sonja Stetzler shared with me two simple things managers and leaders can do to get their teams to take more ownership.  At the end of the blog, she even provides a simple “cheat sheet”  you can use.

Hope you find this 20-minute video helpful in supporting you on your leadership journey.

 

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An Improvisational Approach

Guest blog by Sonja Stetzler, MA, CPC

I met Sonja a little over a year ago, and when she told me about her use of improvisation in the workplace I was fascinated.  How is that possible I thought – it’s just that silly stuff they do on Whose Line is it Anyway.

As Sonja explained more, I realized it is so much more than that.  And as someone who cares deeply about creating cultures where people can win together and create great results, I wanted to learn more. The next month I took an improv class.

In doing so I found that the principles of improv really do apply to creating great work environments. That led me to ask Sonja to write this blog post. I found what she said to be spot on with my experience in working with teams. Hope you find her message to be valuable too.

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