Business Builders Blog

Navigating Difficult Conversations

Not sure how to get the client to sign that change order? Having a tough time getting that employee to work faster? This week I’m sharing an interview I did with Dominic Rubino about how to make having those conversations easier using a simple 4 step formula.

The formula:

Following this formula will give you more comfort in implementing change, AND, it will give you resources for overcoming resistance to the changes you are implementing.

Dominic and I role-play a few great examples of how to navigate a conversation that could otherwise be riddled with conflict.  One with a client about a change order, the other with an employee. As it played out both parties were feeling good about the results.


Avoiding Conflict is a No-Win Decision (Part 1 of 5)

In business, you can’t avoid hard conversations. However, when a difficult or potentially volatile situation arises between peers, particularly business owners and managers, the conversation is often postponed for fear of conflict. Conflict avoidance is not a winning strategy.

When he started his own business, my client Joe hired a project manager, Fred, a guy he’d known for years. In the beginning, business was great – it was just the two of them “making it happen” every day. Joe trusted Fred’s skills and didn’t inquire to closely about how things were done. As long as clients weren’t complaining, it was all-okay.


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