Business Builders Blog

Navigating Difficult Conversations

Not sure how to get the client to sign that change order? Having a tough time getting that employee to work faster? This week I’m sharing an interview I did with Dominic Rubino about how to make having those conversations easier using a simple 4 step formula.

The formula:

Following this formula will give you more comfort in implementing change, AND, it will give you resources for overcoming resistance to the changes you are implementing.

Dominic and I role-play a few great examples of how to navigate a conversation that could otherwise be riddled with conflict.  One with a client about a change order, the other with an employee. As it played out both parties were feeling good about the results.

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