Business Builders Blog

Who do you trust?


It was a Wednesday morning, and like many mornings I was starting my day by checking emails.  One from a long-time client caught my eye – the subject line was “memo regarding personal credit card charges.” As I read, I held my breath as the words spilled out on the page. It said “our controller made personal purchases with a company credit card. When asked about it she told the bookkeeper that she had mistakenly used the wrong card, and already paid the charges.  However, upon further research into the payments, it shows she paid these charges with a transfer directly from the business account.”  Oh no, how could this be?  “Maybe it’s a mistake,” I thought. (more…)

What your customer really thinks!


Have you ever worked really hard to win a project and then lost the bid? Have you ever wished you knew a way to get people to refer you more easily?  You may think you deliver a great product and great service, but do you know what your customers actually thinks?  Below is a post from my associate Marcia Yudkin, where she talks about the results of a survey done with homeowners as it relates to contractors’ credibility in the minds of customers.  Having worked with many successful contractors over the past 25+ years, I can tell you that the responses were spot on!  (more…)

Are you a tourist or a traveler?

English writer G.K. Chesterton said, “The traveler sees what he sees; the tourist sees what he has come to see.” I was struck by this quote.  How often do we go through life only seeing what we expect to see, rather than what is in front of us.  What would happen if in the situation familiar or foreign to us, we viewed the event with traveler’s eyes? How would it be if we didn’t simply focus on what we’d hoped or planned to see, as a tourist might? But instead, set aside preconceived notions and expectations, and soak in the experiences of the present moment?

Whether you are traveling or at home, why not journey through the day as a full participant. Engage deeply with the world—open to new lessons, new insights, and let yourself be utterly transformed by everything you encounter.

Have an extraordinary day!


Letting go of perfection

Is your commitment to perfection keeping you from making progress?

Do any of these sound like something you might do?

You got every penny right on a bid – but it meant the proposal was late, and you lost the opportunity to be awarded the job..

You’ve been working on that client request for referral letter for months, but haven’t sent it out because it’s just not “perfect.”

You were waiting for the perfect time to make that marketing call – but never found one.

Perfection can be debilitating. (more…)

Keeping Our Word

When I was in my mid-twenties I thought I was pretty together. Outwardly it showed this way too. I worked full time as a lending officer at a large bank. I lived in a nice apartment in Los Angeles, and I had lots of friends. But inside I was anxious. I worried a lot, felt overwhelmed a lot of the time. It seemed I was always running behind. Whether it was taking too long to return a phone call, running late for work, or not doing something I had promised, it would weigh on me. I remember driving to work, racing down the freeway, and feeling rushed and hurried.  The conversation in my head would go something like this “Damn, why didn’t I wake up earlier? Why was I always waiting until the last possible second to leave the house? Why aren’t these cars moving faster?” About the moment I would realize I was going to be late, the stories would start to swirl in my head. The stories I would tell when I arrived at work about why I was late. More anxiety – now I have to make up an excuse for why I was late. Over time I could see that people didn’t appreciate, nor even listen to my stories of why I was late, the simple truth was that I was not keeping my word about showing up on time.  All the stories in the world wouldn’t change that.  (more…)

Get your FREE Business Health Assessment to find out where your business is bleeding profits!

Get It Now