Business Builders Blog

What do you expect?

A couple of months ago, I asked a contractor I’d known for quite a while to do some plumbing at my house. I told him about the issues we were having and gave him a list of things we’d like to have improved.  We agreed to work on a time-and-materials basis. We’d buy the stuff – he’d put it in. Since we knew each other, we didn’t make any formal contract. Instead, we made a verbal agreement, and gave him the go-ahead to get started.

What started out in a good direction quickly went south. (more…)

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